Questions
Everything people ask before they order.
Twelve questions, grouped so you can skip to the one you actually have. If yours is missing, message us, we answer during shop hours, usually within the hour.
Ordering and delivery
How orders move once you have placed one, and what it costs to get them to you.
Inside Ras Al Khaimah city we run two slots a day, Saturday to Thursday, and orders placed before 14:00 usually arrive the same evening. Al Rams, Digdaga, Khatt and Sha'am get one evening slot on Saturday, Monday and Wednesday. Umm Al Quwain, Ajman, Sharjah and Dubai run on fixed weekday routes. Full zones, fees and cut off times are on the delivery page.
Twelve dirhams inside Ras Al Khaimah city, free over 150 dirhams. Outer RAK is 18 dirhams, free over 250. Other emirates run between 25 and 35 dirhams with free thresholds from 350 to 450. Collection from the shop is always free and ready in about 90 minutes.
Yes, and it is free. Choose collection at checkout and we will message you when it is ready, usually within 90 minutes during opening hours. The shop is on Al Muntasir Road in Al Nakheel, and there is parking directly outside.
Animals and care
Quarantine, enquiries, and the questions worth asking before you commit to an animal.
No. Fish, dogs, cats and hamsters are listed in the catalogue with full care details and availability, but every enquiry goes to WhatsApp so a person can answer first. We ask about your setup, your water and your household before anything is reserved. Supplies, food, tanks and accessories all check out online as normal.
Message us on WhatsApp within 48 hours with a photo and a water test result for ammonia, nitrite and nitrate. If the parameters are within range we replace the fish or refund it. If they are not, we will help you fix the tank first, because replacing the fish into the same water only repeats the problem.
Yes. Delivery and levelling is included for tanks over 90cm inside Ras Al Khaimah. A full setup visit, meaning hardscape, substrate, planting and filter commissioning, is 350 dirhams and takes about three hours. Book it on WhatsApp once your tank order is confirmed.
Every listing shows the quarantine period that species goes through in our back room, and the date the current group arrived. Fish sit in our own system for 10 to 21 days depending on species. Puppies and kittens come with a vet check, microchip and first vaccinations, and you can see the paperwork before you commit.
Come in, or message us. Tell us the space you have, the budget and who lives in the house. Most first tanks go wrong because the tank was too small and the fish went in too early, and both of those are free to avoid if you ask first.
Payment and returns
How you pay, what VAT looks like on your invoice, and what comes back if something is wrong.
Card and supported wallets through Stripe, and Tabby for splitting a larger order into four payments where the merchant and the product are eligible. Cash on delivery is available inside Ras Al Khaimah for orders under 500 dirhams. We never store card details on our own systems.
Yes. Every price shown includes 5 percent UAE VAT, and your order confirmation itemises the VAT portion separately so it can be used for accounting. Our TRN appears on every invoice.
Unopened, undamaged goods can be returned within 14 days with the order reference. Opened food, opened litter, used grooming tools and anything that has been in tank water cannot be returned for hygiene reasons. If a product is faulty, that is a different conversation and we will sort it out.
On identical sealed products from an authorised UAE seller, yes, within 10 percent. Send us the listing on WhatsApp. We do not match grey imports or listings from outside the country, because we cannot stand behind the warranty on those.
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